See how your enquiry becomes a confirmed service. We review your requirements, request further details where needed and arrange a consultation when appropriate.
From your first enquiry to your completed service, we aim to make things straightforward. You can review your quotation, ask questions and sign it securely online. Your signed quotation is your confirmation of the agreed service, with no separate Service Agreement needed for the usual booking process. We’ll request more details or arrange a free consultation where needed; every new regular domestic cleaning customer receives a home consultation before their final quotation.
Start online, by phone, email or social media. Tell us about your property and what you need. Where online pricing is available, we’ll show an indicative estimate so you can see whether the service is right for you before taking things further.
We review your enquiry and any details you provide. If we need more information, we’ll ask for it or arrange a free consultation where appropriate. For every new regular domestic cleaning customer, a home consultation takes place before we confirm the quotation.
Once we have enough information — including a consultation where required — we’ll prepare a personalised quotation setting out the scope of work and price for your review.
Read the applicable terms, ask us any questions and digitally sign your quotation through the secure Customer Portal. Once signed, your quotation is confirmed and available to view or download. No separate Service Agreement is normally needed.
Choose up to three preferred dates in the Customer Portal. We’ll check availability and confirm your booking, or suggest an alternative if needed. Your booking is only confirmed once you receive our confirmation.
Our professional, fully insured team arrives at the agreed time with the equipment and products needed to carry out your clean to the high standards you expect.
For regular customers, we keep in touch as your needs evolve. You can contact us through the Customer Portal to request additional cleans, ask questions or request changes to your schedule.
If you later need carpets, exterior cleaning or another CNP service, you already have a team that knows you. We can discuss your requirements and provide a tailored quotation through the same portal.
Your secure online space to review and digitally sign quotations, message CNP about a quote, request preferred booking dates, see confirmed appointments, and view or download signed documents. You can also request booking changes, see invoices and explore optional Home Care benefits. Access your portal using a secure email link — no password to remember. Prefer to speak with us? We’re always happy to help.
Your personalised quotation explains the agreed service and price. Once you have reviewed and digitally signed it, a copy is available in your Customer Portal under Quotes and Documents.
There is no extra Service Agreement to sign as part of our standard customer journey. If a particular service needs additional written terms, we will explain these separately before proceeding.
View your signed quotation and acceptance record, check booking details and access invoices in one secure place.
Our aim is to make it easy to know who you’re dealing with, what has been agreed and who to call when you need us again. Whether it’s regular domestic cleaning, carpet cleaning, exterior cleaning, end of tenancy, commercial work or horsebox and trailer cleaning, the same principles apply.
Ready to start your CNP journey?
Know what is included in the service we’ve agreed.
Your price is confirmed before the service begins.
Your signed quotation provides a record of the agreed service and price.
Start with an enquiry or estimate. We’ll review the details, ask for anything missing and arrange a consultation if required.
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