Terms & Conditions

Last updated: September 2026

These terms set out the general basis on which CNP Services supplies cleaning and property-care services. Any specific quotation or written agreement provided to you also forms part of the agreement.

Quotes and scope of work

Quotes are based on the information available when they are prepared. If the condition, size or scope of the work differs materially from what was described or visible beforehand, we will discuss any change in price or work with you before proceeding.

Access and preparation

Customers are responsible for providing safe and reasonable access to the property and areas to be cleaned. Where appropriate, we may ask for fragile, valuable or obstructing items to be moved before work begins.

Carpet and upholstery cleaning

We take reasonable care when assessing and cleaning carpets and upholstery. Some stains, odours, wear, colour loss or pre-existing damage cannot be fully removed. Results can vary according to fibre, construction, age, previous treatments and the nature of the contamination.

Exterior cleaning

Exterior surfaces can contain pre-existing damage, loose pointing, unstable coatings or other defects that become more visible after cleaning. We will use reasonable care and appropriate methods for the surface being treated.

Payments

Payment terms will be confirmed when the service is booked or quoted. Unless otherwise agreed, payment is due on completion of the work.

Cancellations

If you need to cancel or rearrange a booking, please give us as much notice as possible. We reserve the right to introduce or apply a reasonable cancellation charge where insufficient notice is given or where we are unable to access the property at the agreed time; any applicable charge will be communicated before booking where relevant.

Liability

CNP Services is fully insured. Nothing in these terms excludes or limits liability where it would be unlawful to do so. Customers should tell us about particularly delicate items, surfaces, known defects or other relevant risks before work begins.

Complaints

If you are unhappy with any part of our service, please contact us promptly so that we have a reasonable opportunity to investigate and, where appropriate, put matters right.

Contact

Email hello@cnpservices.co.uk or call 07892 621691.

Note: These website terms are a practical general template and do not replace legal advice. Service-specific terms can be refined as CNP Services' booking and cancellation policies develop.